Bookings and cancellations

Written or verbal bookings are binding, as are reservations made via portals. Once you book the holiday apartment, we reserve it for you and cannot offer it to other guests. Following the booking, we ask you to pay a deposit of 30% of the travel price (Art. 1385 Swiss Civil Code) by bank transfer. This is not considered a down payment but serves as security for the fulfilment of the booking contract.
Should something unexpected occur before the start of your trip or during your stay, please inform us immediately. We will, of course, do our best to re-let the holiday apartment.

Cancellation policy

Up to 60 days before the start of your stay, the deposit will be credited towards a future stay or, upon request, refunded minus an administration fee of £30.00.
From 59 days up to 31 days before arrival, the deposit will be forfeited.
Within the last 30 days before arrival, the cancellation fee is 100% of the loss incurred (minus final cleaning).
In the event of a late arrival or early departure, we will charge 100% of the accommodation price for the booked but unused nights.
Cancellation fees will be charged for the number of unused holiday days.

TRAVEL CANCELLATION INSURANCE

To avoid cancellation fees in the event of illness or other valid reasons, we recommend taking out travel cancellation insurance.

As a special service, we offer you the HGV Cancellation Protection Insurance, which provides comprehensive cover for you and your family.

For information and to take out the HGV Cancellation Protection Insurance online, please click on: Europäische Reiseversicherung